PRODUCT STRATEGY & DESIGN THINKING

• Designed and launched a large-scale Health Advocate service program for Medicare members, ensuring seamless access to representatives when support is needed. Led member service mapping, facilitated workshops, and conducted user testing to shape the experience. Partnered closely with business stakeholders to secure funding—now expanding due to early success.

• In short order led senior level strategy conversations and working sessions to define use cases to pilot first conversational experiences with shared orchestration layer.

• Collaborated with business stakeholders to define the product strategy, go-to-market approach, and value framework for a global IBD platform.

• Created the product vision for a solution that connects member data from call center interactions, remote monitoring programs, and medical claims to generate intelligent, next-best-action health interventions. Presented the concept to the board of directors to secure funding for the initiative. 

• Developed business case using primary patient research and landscape analysis to fund digital initiatives, received $3 million in funding.

• Defined the product vision and service blueprint for a solution to connect individuals living with COPD to care teams by tracking weight gain through a connected scale - enabling timely, proactive interventions.

• Developed the process, roadmap and value case to incorporate HCD processes in an organization and align it with agile development teams.

DESIGN & BUILD

• Created a proof of concept (POC) digital solution to identify patterns in self-reported outcomes at both individual and population levels for people living with rare diseases.

• Built a machine learning–powered POC to help individuals with rheumatoid arthritis (RA) uncover correlations between pain, movement, weather, and medication. 

• Developed and launched a care platform on SugarCRM to support the launch of the Author member platform.

• Developed a next-generation member portal to help members better understand their coverage and access available programs.

• Partnered with research teams to test and validate conceptual ideas through monthly consumer advisory boards, incorporating feedback for continuous improvement.

• Led the redesign and successful six-month relaunch of Go365, leveraging member research and co-creation methodologies.

LEAD & MENTOR

• Built and scaled multidisciplinary design teams from the ground up at Humana and Takeda, including researchers, content strategists, and UX, visual, voice, and service designers.

• Built a streamlined operating model to effectively lead a 14-person team, enabling high-quality, fast-paced production through clear structure and efficient workflows.

• Led a team of 14 strategists at Elevance Health, supporting both the Consumer Experience Office and Innovation teams.

• Mentored early-career women designers, providing guidance on navigating gender bias and supporting professional growth.

• Selected as a panelist to lead diversity and inclusion workshops on topics such as women in UX, navigating motherhood while working, and LGBTQ+ representation.

SPECIALTIES

• Gaining leadership strategic alignment

• Developing & growing teams

• Workshop design & facilitation 

• User journey/service maps

• Usability studies

• Qualitative/Quantitative research studies - Dscout, UserZoom

• Prototyping from sketches to development

• Bringing the human voice to design

• Product strategy

• Roadmap prioritization

• Medical/Legal/regulatory

• Spreading passion for design

• Creating vision for future products/services 

• VOC

EXPERIENCE

athenahealth,  Boston  / April 2026 - Present
Director for conversational experiences

CVS,  Boston  / January 2026 - April 2026
Sr Director UX and Strategy, Contractor

Merkle,  Boston  / August 2025 - January 2026
VP User Experience Design, Contractor

Elevance Health,  Boston  / November 2023 - May 2025
Staff Vice President

Anthem Innovation,  Boston  /Oct 2021 - November 2023
Head of Human Centered Design

Takeda  Boston  / June 2020 - November 2021
Global Design and Strategy Lead

Author, A Humana Company,  Boston  / March 2019 - June 2020
Head of Experience Design and Strategy

Publicis Sapient, Boston / June 2017 - March 2019
Head of Experience Design, North America Health Vertical

Publicis Sapient, Boston / June 2011 - June 2017
Manager, ACD, Director of Experience Design

EDUCATION
UMASS, Dartmouth, BFA