At athenahealth, I lead the vision for conversational AI experiences across the product portfolio, defining how these emerging interactions can create more intuitive and valuable experiences for customers. I establish the experience strategy, design standards, and principles that guide teams in building cohesive, scalable conversational experiences. I also facilitate cross-functional workshops that bring teams together to identify high-value use cases and collaboratively shape the future of AI-powered healthcare experiences. My role bridges strategy, design, and product innovation to turn the potential of conversational AI into a tangible product vision.

Defining card types for chat experiences that were visual, representing analytics on chat usage.